Refund and Returns Policy
At Arrowsprint.com, we are dedicated to ensuring your satisfaction and happiness with our anime-inspired clothing. We understand that sometimes things may not go as planned, and we are here to help. Our Refund and Returns Policy is designed to make the process as smooth and hassle-free as possible for you.
Returns
If for any reason you are not completely satisfied with your purchase, we are here to assist you. You can return any item within 30 days of receiving your order, provided it meets the following conditions:
- Condition: The item must be unused, unworn, and in the same condition that you received it. It should also be in the original packaging, with all tags and labels attached.
- Proof of Purchase: Please include your order confirmation or receipt to help us process your return efficiently.
Refunds
Once we receive your returned item, our team will inspect it to ensure it meets the return conditions. If everything is in order, we will process your refund. Here’s what you can expect:
- Notification: We will notify you via email once your return has been received and inspected. You will also be informed of the approval or rejection of your refund.
- Processing Time: Approved refunds will be processed within 7-10 business days. The credit will automatically be applied to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund.
Exchanges
We understand that sometimes you might need a different size, color, or style. If you would like to exchange an item, please follow the return process and specify the item you wish to exchange for. We will do our best to accommodate your request, subject to availability. If the desired item is not available, we will process a refund instead.
Non-Returnable Items
Certain items are not eligible for return, including:
- Gift Cards: Gift cards cannot be returned or exchanged for cash.
- Sale Items: Items purchased on sale or with a discount code are final sale and cannot be returned or exchanged.
- Personalized Items: Custom or personalized items are not eligible for return, unless they are defective or damaged.
Shipping Costs
- Return Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
- Exchanges: If you are exchanging an item, we will cover the shipping costs for sending the replacement item to you.
Damaged or Defective Items
Your satisfaction is our top priority. If you receive a damaged or defective item, please contact us immediately at [your contact email]. We will arrange for a replacement or refund, including covering the shipping costs for returning the item.
How to Initiate a Return or Exchange
To start a return or exchange, please follow these steps:
Contact Us: Reach out to our customer service team at [your contact email] or [your contact phone number] with your order number and details of the item you wish to return or exchange.
Receive Instructions: We will provide you with instructions on how to return your item, including the return address.
Ship the Item: Pack the item securely and ship it back to us using a trackable shipping method. We recommend retaining proof of shipment for your records.
Contact Us
If you have any questions or need further assistance, please do not hesitate to contact us. Our customer service team is here to help and ensure your shopping experience with Arrowsprint.com is nothing short of exceptional.
Email: info@arrowsprint.com
Phone: +971 50 289 3458
Thank you for choosing Arrowsprint.com. Your trust and satisfaction are incredibly important to us, and we are committed to making your experience as enjoyable as possible.